Job description

Creative Touch is a wholesale/manufacturer of fine handmade rugs. Our showroom/warehouse is located in Fairfield, NJ.

You will be responsible for the successful operations of our warehouse, managing warehouse staff and ensuring their safety, as well as ensuring a smooth-running supply chain from our vendors to our customers.

RESPONSIBILITIES

Operations

• Oversee daily operations of the warehouse
• Maintain warehouse and equipment to ensure a safe and clean workplace.
• Organize supplies, order as needed.
• Supervise warehouse staff, train new warehouse staff, set performance expectations.
• Allocate workload and set delivery schedules
• Manage inventory, forecasting needs and organizing efficiently for easy access

Shipping/Receiving, Logistics * Manage logistics from our vendors to our customers, supporting overseas freight, international and domestic fulfillment

• Maintain all files and shipping documentation, manifests, customs, etc.
• Monitor vendor work in process and shipping schedule.
• Provide shipment visibility and status, and ensure on-time delivery.
• Manage receiving process, conduct regular inventory counts and maintain accurate inventory records.
• Assist the Sales team will fulfillment logistics
• Coordinate all outbound shipments and deliveries, ensuring proper transport, packaging, and accuracy

Vendor relations * Manage the day-to-day operations with overseas and domestic vendors, resolving issues, and communicating with Sales team to ensure high quality customer service.

• Develop and maintain all vendor information to ensure accuracy
• Maintain strong relationships with vendors to ensure continued service delivery and satisfaction.

Customer Service * Serve as initial point of contact receiving customers

• Assist Sales team as needed to ensure excellent customer experience.

SALARY
: $45K + health benefits

Work references required.

CREATIVE TOUCH IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER AND A DRUG FREE ENVIRONMENT.

EXPERIENCE/SKILLS

• Minimum 3 years warehouse management experience, including inventory control and logistics.
• Minimum 2 years customer service experience.
• Bachelor’s degree in relevant field preferred.
• High School degree required.
• Strong leadership and teamwork skills.
• Strong attention to detail and organizational skills.
• Strong written, interpersonal, and verbal communication skills. Ability to work smoothly with and communicate appropriately with staff, vendors, and customers.
• Proficient computer skills, including MS Suite, shipping/logistics web applications, etc., as well as ability to learn in-house software.
• Ability to read and interpret reports and documents.
• Clean driver’s license required.
• Ability to drive box truck/cargo van.
• No forklift/heavy equipment certification requirement

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year