Warehouse Operations Lead


Job description

Creative Touch is a wholesale/manufacturer of fine handmade rugs. Our showroom/warehouse is located in Fairfield, NJ.

You will be responsible for the successful operations of our warehouse, managing warehouse staff and ensuring their safety, as well as ensuring a smooth-running supply chain from our vendors to our customers.

RESPONSIBILITIES

Operations

  • Oversee daily operations of the warehouse
  • Maintain warehouse and equipment to ensure a safe and clean workplace.
  • Organize supplies, order as needed.
  • Supervise warehouse staff, train new warehouse staff, set performance expectations.
  • Allocate workload and set delivery schedules
  • Manage inventory, forecasting needs and organizing efficiently for easy access

Shipping/Receiving, Logistics * Manage logistics from our vendors to our customers, supporting overseas freight, international and domestic fulfillment

  • Maintain all files and shipping documentation, manifests, customs, etc.
  • Monitor vendor work in process and shipping schedule.
  • Provide shipment visibility and status, and ensure on-time delivery.
  • Manage receiving process, conduct regular inventory counts and maintain accurate inventory records.
  • Assist the Sales team will fulfillment logistics
  • Coordinate all outbound shipments and deliveries, ensuring proper transport, packaging, and accuracy

Vendor relations * Manage the day-to-day operations with overseas and domestic vendors, resolving issues, and communicating with Sales team to ensure high quality customer service.

  • Develop and maintain all vendor information to ensure accuracy
  • Maintain strong relationships with vendors to ensure continued service delivery and satisfaction.

Customer Service * Serve as initial point of contact receiving customers

  • Assist Sales team as needed to ensure excellent customer experience.

SALARY
: $45K + health benefits

Work references required.

CREATIVE TOUCH IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER AND A DRUG FREE ENVIRONMENT.

EXPERIENCE/SKILLS

  • Minimum 3 years warehouse management experience, including inventory control and logistics.
  • Minimum 2 years customer service experience.
  • Bachelor’s degree in relevant field preferred.
  • High School degree required.
  • Strong leadership and teamwork skills.
  • Strong attention to detail and organizational skills.
  • Strong written, interpersonal, and verbal communication skills. Ability to work smoothly with and communicate appropriately with staff, vendors, and customers.
  • Proficient computer skills, including MS Suite, shipping/logistics web applications, etc., as well as ability to learn in-house software.
  • Ability to read and interpret reports and documents.
  • Clean driver’s license required.
  • Ability to drive box truck/cargo van.
  • No forklift/heavy equipment certification requirement

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Department Position Title Open Positions
Sales Account Manager/Sales Rep (Entry Level) 2
Logistics Warehouse Operations Lead 1
Warehouse Warehouse Picker/Packer and Driver 2